Privacy Policy
1. Introduction
This Privacy Policy explains how ProTip collects, uses, and protects personal information.
ProTip is operated by Tim Stephens, trading as ProTip, in England, United Kingdom.
Contact: contact@protip-fencing.com
Effective Date: 17 May 2026
2. Information We Collect
When you place an order, we may collect:
- name;
- shipping address;
- email address; and
- limited order information.
Payment information is processed securely by Stripe. We do not store full payment card details.
We may also collect limited technical and usage information through cookies and analytics tools.
3. How We Use Information
We use personal data to:
- process and fulfil orders;
- provide customer support;
- handle warranty claims;
- maintain business records;
- improve website performance and usability; and
- comply with legal obligations.
We do not currently send marketing emails or newsletters.
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
- performance of a contract;
- compliance with legal obligations; and
- legitimate interests in operating and improving ou
r business.
Analytics cookies are used only where consent is provided where required by law.
5. Data Retention
Order and customer information may be retained for up to 5 years for:
- warranty support;
- accounting and tax records; and
- legitimate business purposes.
Data is securely deleted when no longer required.
6. Sharing Information
We share personal data only where necessary to operate the business, including:
- Stripe for payment processing;
- Royal Mail and shipping providers for fulfilment;
- website hosting and infrastructure providers; and
- Google Analytics for website analytics.
We do not sell personal data to third parties.
7. International Transfers
Some service providers may process data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are used in accordance with applicable data protection laws.
8. Cookies and Analytics
This website uses cookies for:
- website functionality;
- analytics; and
- performance monitoring.
We use Google Analytics to understand how visitors use the site and to improve website performance and user experience.
We may introduce additional analytics or affiliate tracking technologies in future. This policy will be updated if we do so.
You can control cookies through your browser settings.
9. Your Rights
Under applicable data protection law, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of data;
- object to certain processing;
- request restriction of processing; and
- lodge a complaint with the UK Information Commissioner’s Office (ICO).
Requests may be sent to:
protip@tjstephens.com
10. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or storage system can be guaranteed completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this website with a revised effective date.
